Privacy Policy
How Orbitlink collects, uses, discloses, retains, and protects personal information in accordance with Canadian privacy laws.
Privacy, security, and responsible information handling
This Privacy Policy explains how Orbitlink™ (TIRAV Technologies Inc.) collects, uses, discloses, retains, and protects personal information in connection with our services, website, support, billing, and operational workflows.
Introduction
This Privacy Policy describes how Orbitlink™ (TIRAV Technologies Inc.) (“Orbitlink”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Policy applies to all customers, users, and visitors interacting with Orbitlink services, websites, and communications.
Accountability
Orbitlink is responsible for personal information under its control and has designated a Privacy Officer responsible for compliance with this Policy and applicable privacy laws.
Contact details are provided in Section 13.
What Information We Collect
Orbitlink may collect the following categories of personal information:
3.1 Customer Information
- name, company name, and contact details
- email address and phone number
- service and billing address
3.2 Account & Service Information
- account identifiers
- service configuration details
- IP address allocations, where applicable
3.3 Billing & Payment Information
- billing contact details
- transaction records
- payment method information processed via third-party providers
3.4 Technical & Usage Information
- network usage data
- service performance metrics
- device and connection information
3.5 Website & Communication Data
- website usage data, including cookies and analytics
- communication records, including email and support interactions
How We Use Personal Information
Orbitlink uses personal information for the following purposes:
- to provide, activate, and manage services
- to communicate with customers regarding services and support
- to process billing and payments
- to monitor and maintain network performance and security
- to prevent fraud, abuse, or unauthorized use
- to comply with legal and regulatory requirements
Orbitlink limits collection and use to what is necessary for these purposes.
Consent
By using Orbitlink services or providing personal information, customers consent to its collection, use, and disclosure as described in this Policy.
Where required, Orbitlink will obtain express consent.
Customers may withdraw consent subject to legal or contractual restrictions, which may affect service availability.
Disclosure of Personal Information
Orbitlink may disclose personal information to:
6.1 Service Providers
- third-party carriers and infrastructure providers
- billing and payment processors
- IT and support vendors
6.2 Legal & Regulatory Authorities
Where required by law or valid legal process, including:
- court orders
- subpoenas
- regulatory requests
6.3 Business Transfers
In connection with:
- mergers
- acquisitions
- sale of assets
Orbitlink does not sell personal information.
Data Retention
Orbitlink retains personal information only as long as necessary to:
- fulfill identified purposes
- comply with legal and regulatory requirements
- enforce agreements
Information is securely destroyed or anonymized when no longer required.
Safeguards
Orbitlink uses commercially reasonable administrative, technical, and physical safeguards to protect personal information, including:
- access controls and authentication
- network security monitoring
- encryption where appropriate
No system can be guaranteed fully secure, but Orbitlink takes reasonable steps to protect data.
Access to personal information is restricted to authorized personnel who require it for business purposes.
Customer Responsibilities
Customers are responsible for:
- maintaining the confidentiality of account credentials
- securing their own systems and devices
- ensuring authorized use of services
Access, Correction, and Complaints
Customers may request access to or correction of their personal information by contacting Orbitlink’s Privacy Officer.
Orbitlink will respond to such requests within a reasonable timeframe, generally within thirty (30) days, subject to applicable legal limitations.
Orbitlink may require verification of identity before providing access.
Customers may submit complaints regarding the handling of their personal information by contacting Orbitlink’s Privacy Officer.
Orbitlink will investigate and respond to complaints within a reasonable timeframe.
If a Customer is not satisfied with the response, they may contact the Office of the Privacy Commissioner of Canada.
Cookies and Tracking Technologies
Orbitlink may use cookies and similar technologies to:
- improve website functionality
- analyze usage patterns
- enhance user experience
Customers may adjust browser settings to manage cookies.
Cross-Border Data Transfers
Personal information may be processed or stored outside of Canada by third-party service providers.
Such information may be subject to the laws of those jurisdictions.
Orbitlink takes reasonable steps to ensure appropriate protection.
Contact Information
For questions, requests, or complaints regarding this Privacy Policy or personal information:
Changes to This Policy
Orbitlink may update this Privacy Policy from time to time.
Updates will be effective upon posting or reasonable notice to customers.
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